Because we print or embroider most of the garments/items we sell, with logos specific to the customer, most of our customers have limited rights of return.
Printed or embroidered garments/items, or any goods otherwise made to the customer's specifications, cannot be returned to us for reasons such as the customer not liking the garments/items or the incorrect size/colour being ordered.
All customers have the standard rights of return if an item is faulty or incorrectly described - however these rights vary depending on whether the customer is a consumer or not.
Please look carefully at our table below which summarises our returns policy.
|Do you think the items are faulty, incorrectly described or sent incorrectly? (see  below)||Are the garments/items you want to return personalised or bespoke? (see  below)||Are you a consumer? (see  below)||What are your rights to return garments/items?|
|No||Yes||Yes||Sorry, no returns/refunds allowed/accepted.|
|No||Yes||You can return items to us for a full refund (apart from various reasons - see note ). However, you are obliged to pay the cost of returning the items to us. See full details in Appendix A.|
|No||We are not obliged to accept returns or give a refund. However, if you let us know what you would like to return we may be able to give you a part refund depending on the style/items ordered.|
|Yes||No||Yes||If you contact us within a month and the claim is accepted by us, then you have a right to refund. Other rules apply if the time limit is over 1 month - please see Appendix B for full details.|
|No||No||Your rights of return are covered by the Sale of Goods Act, 1979|
 Personalised or bespoke normally means (for the garments/items we sell) printed, embroidered or otherwise made to your specifications.
 A consumer is: 'an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession'.
 If you want to return an item because you do not like it, you have ordered the size incorrectly or other similar reasons the answer to this question is "No". These have to be treated separately as they are dealt with by a different English law.
 We can deduct money from the refund for any wear and tear (except reasonable breaking open of packaging etc). In summary this means that you can try a garment on, but you cannot use it or wash it.
This returns policy is intended to be a summary of your rights in English Law, together with our own terms and conditions. If there is any conflict between this page, English laws or our own terms and conditions the order of precedence is English law, our terms and conditions, then our returns policy.
This right to cancel is only applicable for orders where:
Please be aware that any orders (or part orders) either made to the consumer’s specifications or that are clearly personalised (eg printed/embroidered garments with the logo specified by the customer to their own design/requirements) will have no right of cancellation.
The rest of Appendix A only applies for orders where this right to cancel exists.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Address: Welbeck, Unit 2, Benneworth Close, Hucknall, NOTTM, NG15 6EL; Phone: 0115 963 2848; Email: firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use our returns form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you (except as detailed in this appendix), including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. Please note: if the goods are not returned in an “as new” state (eg if they have been worn, apart from trying on, and/or washed), it is likely that we will only be able to reimburse a very small proportion of the money for the supplied goods, and we may not be able to reimburse any money for the goods.
We will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
This appendix is only applicable for customers who are consumers (see note above) and where the goods are not: 'of satisfactory quality, fit for purpose and as described'.
If we accept your claim is valid you can claim a full refund. We will also pay for the cost of returning the item to us (please contact us before you send it, so we can sort out the method of returning).
If we accept your claim is valid you are entitled to a repair/replacement (or a refund if we can't do this). We will also pay for the cost of returning the item to us (please contact us before you send it, so we can sort out the method of returning). Your claim is invalid if we can prove the fault wasn't there when you bought the item.
If you purchased the item/garment from us over 6 months ago you have to prove that the fault was present when you bought it before we will accept the claim is valid. If you can prove this then we will refund/repair/replace the item and pay for the cost of returning the item to us (please contact us before you send it, so we can sort out the method of returning).